Terms of Service
NileCruiseHolidays.com and Partners
Making a Reservation
If, after browsing through our available Nile Cruise Holidays, you find a package that you like and you want to book, you need to let us know. You can do this by using the inquiry form displayed alongside all of our tours, or alternatively, you can let us know via email, Live Chat, or by calling our toll-free number. Once we have heard from you, one of our tour representatives will then send you a detailed copy of your chosen tour itinerary. If everything is to your liking, you simply need to confirm that you wish to proceed with your reservation and then pay your deposit. Please be aware that we are not able to finalize any bookings before the minimum deposit has been received. Deposits can be paid in installments, but your booking is only finalized once your deposit has been paid in full.
Requesting Itinerary Amendments
We ask that you request and desired itinerary amendments as early as possible. If you have already paid for your tour, or if we have issued you a voucher, you will not be charged any additional administrative fees. This does not include changes to flight itineraries because airline companies have their own policies in place. Additionally, any and all requested amendments to your itinerary are subject to availability.
Paying for Your Tour
Tour reservations are non-binding until such time that your deposit has been received. All ours displayed/offered on our website require a minimum deposit of 25% of the total cost. However, tours taking place during the Christmas and New Year holiday period require a 50% deposit. A 50% deposit is also required for tour packages that include air travel. Deposits, which must be paid within 7 days of making reservations, are deducted from the cost of your tour.
Deposits can be paid via direct bank transfer; Western Union money transfers, with a credit card (MasterCard and Visa only)
Visa and MasterCard Payments
We are required by law to request the following documentation if you choose to pay for your tour with your credit card:
- A good quality photocopy of your passport.
- A good quality photocopy of both sides of your credit card with your signature visible on the card.
- A signed and dated letter of authorization authorizing us to charge your card with the agreed amount. Please note that the signature on the letter must match the signature on the credit card.
Paying via Direct Bank Transfer
If you would like to pay via a direct bank transfer, you will need to provide the following information to your bank:
- Customer name: Memphis Tours
- Bank Name: National Societe Generale Bank, NSGB (Murad Branch)
- Address: 24 Murad Street , 12511, Giza, Egypt
- Tel: +2 02 35672900
- Fax: +2 02 35672999
- Swift Number: NSGBEGCXXXX
- Account Number: 08-20310206007 55 (USD)
- Account Number: 08-20310206005 61 (EUR)
- Account Number: 08-20310206006 58 GBP)
- Account Number: 08-20310206004 64 (EGP)
Paying in Installments
It is now possible to pay your deposit in installments over a period of up to 6 months. Once you have paid your deposit, you can pay the outstanding balance for your tour when you arrive in Egypt. Customers can also pay for their tours in full prior to traveling.
Children younger than 2 years of age travel free, while children between the ages of 2 and 12 are charged 50% of the adult price. Children who are 12 or over are charged the full price. Please note that these rates may not apply when booking tours that include flights because airline companies may have their own policies in place which differ from ours.
At NileCruiseHolidays.com we know that there are times when people need to cancel a tour booking for one reason or another. We understand this, but we do ask and advise that you let us know in writing (fax or email) as soon as you possibly can. In the case of a tour being cancelled by the client, the following rates/charges will apply:
- 40 days or more before the starting date of your tour – 6% of the deposit to recuperate bank charges
- 40 to 30 days before the starting date of your tour – 25% of the full tour price
- 29 to 15 days before the starting date of your tour – 50% of the full tour price
- 14 to 7 days before the starting date of your tour – 75% of the full tour price
- Less than 7 days before the start date – 100% of the full tour price
NOTE: Clients are liable for all charges that result from flight cancellations. If you have booked a tour package that includes flights, and you cancel your reservation after flight tickets have been booked, you will be liable for any cancellation fees charged by airline companies.
In the case of refunds, we typically send you the money using the same payment method you used when you paid us. No refund is made in the case of a no-show.
NileCruiseHolidays.com by Memphis Tours offers a very flexible cancellation policy in case the government or the airline issues a travel warning from/to your departure country and/or your destination. In the event of this happening, we will be refunding you the amount paid for the tour package or in some cases your payment will be available as future travel credit and travel voucher that can be used towards any of the destinations we operate tours in. You have the flexibility to apply this amount towards new travel services booked within 12 months. Reservations will be adjusted to reflect these travel credits automatically. Only the change/cancellation fees will be applied for flights according to the airline’s terms and conditions and bank surcharges applied on the deposit amount paid.
All tour itineraries on our site show exactly what hotels and cruises are included during your stay. While we make every effort to book our clients into the accommodation choice displayed, we do however reserve the right to book clients into accommodation of a similar quality and standard if we have been left with no other choice. We also reserve the right to increase hotel rates without prior notice if need be. If hotel rates increase after you have made your reservation and paid your deposit, you will not be affected by any increase in accommodation rates.
Prices displayed on our itinerary pages include the average cost of any included flights. Flight costs can increase without notice prior to your flights actually being booked. Any changes you request regarding your flights, including departure times can also affect the overall cost of your chosen tour.
Even though we can help to book your international flights, we highly recommend that you book all your international flights yourself in your country. In the even that you ask us to book your international flights, you will need to send us payment for the flights because airline companies demand full payment at the time booking a flight. Payments can be made using a credit card or via direct bank transfer.
While we make every effort possible to ensure that our clients enjoy a smooth and smooth and hassle free experience, we are, however, only a travel agent and therefore we cannot and do not accept liability for any injuries; illnesses; damages; losses; accidents; delays, or any other such irregularities affecting either person or property that is caused by:
Severe and/or extreme weather; acts of God; acts of government or other authorities; wars and/or civil disturbances; labor disputes/strikes; riots; theft; mechanical failures; quarantines or acts of default; delays; cancellations or changes implemented by any hotel owners; carriers or restaurants.
Dealing with Complaints
At NileCruiseHolidays.com, we are travelers too, and we know there are sometimes people have a very valid reason to complain about something. If at any time during your tour you feel the need to complain, please get in touch with your assigned tour manager immediately. Alternatively, if your complaint relates to a 3rd-party, such as a hotel or cruise you might want to complain directly to the company in question. In most cases, problems can be addressed quickly amicably
If, after taking the above mentioned steps, you are still not happy, you can get in touch with the Egyptian Travel Agent Association.
In the highly unlikely event that all of the above channels have failed to address your complaint to your satisfaction, then we recommend that you lodge your complaint directly with the Egyptian Ministry of Tourism in Cairo.
Acceptance and Agreement to Terms of Service
Once a client has made a reservation and finalized the reservation by paying their deposit, it means that they have accepted our terms of service as laid our above, and both the client and us are then obligated to honor the agreement.